Terms of Service

These Terms of Service (“Terms”) govern your access to and use of pioneerinvestigationservices.com (the “Site”) operated by Pioneer Investigation Services (“we,” “us,” “our”). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1) Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Site.

2) No Emergency Services

The Site is not intended for emergency use. If you have an emergency or immediate safety concern, call 911 or contact local law enforcement.

3) Acceptable Use

You agree not to:

• Use the Site for unlawful purposes or to violate any applicable laws or regulations.
• Attempt to gain unauthorized access to the Site, servers, or networks.
• Interfere with Site security or functionality (including introducing malware or conducting denial-of-service attacks).
• Scrape, harvest, or collect information from the Site without permission.
• Impersonate another person or misrepresent your identity or affiliation.

4) Inquiries, Quotes, and No Client Relationship

Contacting us through the Site, email, phone, or forms does not create a client relationship. Any information on the Site about services, pricing, or timelines is informational and may change. Services begin only after (a) both parties sign a written agreement and (b) any required deposit, identification, or other intake steps are completed.

5) User Submissions

If you submit information through the Site (including forms, emails, or messages), you represent that the information is accurate to the best of your knowledge and that you have the right to share it. Do not submit content that is unlawful, defamatory, infringing, or violates the privacy rights of others.

6) Confidentiality and Sensitive Information

We take confidentiality seriously; however, internet communications may not be completely secure. Do not send highly sensitive information (e.g., Social Security numbers, passwords, bank account numbers, or full copies of IDs) through the Site unless we provide a secure method.

7) Compliance With Texas Law and Licensing

Our services are offered subject to applicable laws and regulations in the State of Texas. We reserve the right to refuse service requests that we believe are unlawful, unsafe, or outside the scope of permitted investigative activities.

8) Intellectual Property

The Site and its content (text, graphics, logos, photos, and design) are owned by Pioneer Investigation Services or its licensors and are protected by intellectual property laws. You may view and print pages for personal, non-commercial use only. Any other use requires our prior written consent.

9) Third-Party Links

The Site may contain links to third-party websites. We do not control and are not responsible for third-party content, policies, or practices. Access third-party sites at your own risk.

10) Disclaimers

THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIONEER INVESTIGATION SERVICES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE.

12) Indemnification

You agree to defend, indemnify, and hold harmless Pioneer Investigation Services from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Site or violation of these Terms.

13) Privacy

Your use of the Site is also subject to our Privacy Policy.

14) Changes to the Site and Terms

We may modify or discontinue the Site (in whole or in part) at any time. We may also update these Terms by posting a revised version on the Site and updating the “Last Updated” date. Continued use after changes means you accept the revised Terms.

15) Governing Law and Venue (Texas)

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute arising out of or related to these Terms or the Site must be brought in the state or federal courts located in Texas, and you consent to their jurisdiction and venue.

16) Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

17) Contact Information

Pioneer Investigation Services
Email: contact@Pioneerinvestigationservices.com
Location: Texas, United States